I hate cordless phones. Hate hate hate. They are expensive, break easily, interfere with other wireless devices, and when the battery starts to die down, you have to buy some obscure, phone-specific battery for way too much money.

Last week, we bought yet-another-cordless-phone after the GE died and the replacement handset would never sync properly with the base station. This time, I decided to go with a Panasonic, as some similar models had received good ratings in Consumer Reports and Costco had them for cheap.

Setting them up, I was happy to discover that instead of some cordless phone specific battery, they use regular NiMH AAA batteries. Plentiful and cheap when the time comes to replace them.

Now if I could just get a set of schematics and a parts list so we’d have a chance of repairing the phone itself, maybe I’d have a phone that I could maintain over the long run…

Technorati Tags: batteries, design, sustainability

Before landing in Narita, most of my exposure to Japanese design was stuff-for-export-to-the-US: toys, consumer electronics, anime, clothing, etc. It wasn’t until we landed at Narita and started making our way to the hotel that I realized just how different the two countries actually are. Sure, the language and cultural barriers are pretty steep, but there’s also some fundamental differences in how Japanese designers[0] address problems.

Here’s one example: luggage. In the states, luggage is all about ease of movement through airports or accessories that make your luggage clip to other luggage and so on. The problem is, “how do I move a bunch of bags from my house to the airport to the hotel and back again?” and the answer is the latest and greatest products from Victorinox, Samsonite, and their ilk.

In Japan, this problem is solved with an actual service, not better luggage. It’s trivial to drop your luggage off at the airport and have it delivered to your hotel, or delivered from your hotel to another hotel or back to the airport. Within Japan, we travelled only with overnight bags, our massive luggage were dropped off at the front desk of one hotel and delivered to our room at the next.

I don’t think that someone actually said, “how can we solve the luggage problem” as much as someone saw a business opportunity. Yamato Transport doesn’t just move luggage, they move pretty much anything from one point to another. Services instead of consumable products were everywhere. Instead of a stack of napkins at the restaurant, we were given steamed hand-towels. Instead of a bunch of signs at a construction site warning passersby of danger, a real, live human apologized for the inconvenience and directed traffic as needed.

When we checked in to our hotel — jetlagged and confused — we discovered a few other little touches that made a huge difference in our stay and how we thought about our environment. After finding our room and dumping our luggage, we were confused by the fact that the power was out. It took us a few minutes to find the slot by the door where you store your (RFID enabled) room key. When you’re in the room, you put your key in the slot, and the power is turned on for your room. When you leave and take the key with you, everything except the fridge and the washer/dryer are automatically powered down. Not only do you always know where you room key is, but you get a daily reminder of how much energy is wasted by standby power or lights that were accidentally left on.

We were also happy to find that our hotel had a “washlet“, and by the end of our stay we were trying to figure out how to smuggle one home. And also wondering if, perhaps, the Japanese think we’re a bunch of dirty savages when it comes to bathroom hygiene. I’m sure the toilet paper industry would not be happy about the mass adoption of washlets in the States, but I think it’s something that’d probably be better for us (and the environment) in the long run. Washlets are another case of the “service instead of commodity” thinking — instead of buying the best/nicest toilet paper you can afford by the pallet at Costco, why not have a toilet that does most of the cleaning for you?

I’ll end on a question that popped into my head while trying to find a trashcan on the streets of Tokyo,

“Can you design a solution that doesn’t create new consumption patterns?”

[0] For the purposes of simplicity, I’m not going to try and guess whether it was a service designer, interaction designer, UE designer, industrial designer, or whatever designer that designed things that I used.

Technorati Tags: design, japan

A couple of weeks ago, the battery in my 5G iPod, an older 60G, died for the second time. The last time it died, I paid something like $75 to have it replaced and waited a week because I wanted to keep my custom-etched cover. I paid something like $400 for it new, so paying $75 to replace a battery seemed pretty reasonable, if I’d wanted I could probably have done it more cheaply myself.

This time when I visited the Apple store, there was no mention of repair — the only option presented to me was that if I recycle it, I could get %10 off of a new iPod. So, what’s changed? Why is Apple more interested in selling me a new iPod that only holds marginally more media instead of charging me a fair chunk of change to replace the battery in the old one. The rumor is they don’t make profit on the iPod and that it’s subsidized by iTunes sales. Is the hope that in selling me a larger iPod, they increase the amount of sales, and does adding half-again as much space really make that much profit?

So here’s the design issue — why isn’t the iPod designed to be easily repaired by someone at the Genius bar? It’s trivial to swap out the battery in my state of the art Android G1 and it’s been trivial to swap out the battery in almost every mobile phone or mobile HT I’ve owned. I’m trying to remember the last bit of consumer electronics I owned that didn’t allow me to swap out the battery and I’m drawing a blank.

So what’s up, Apple? As a socially responsible company, why aren’t you designing products that can be maintained by the customer instead of designing products that have to be replaced?

Technorati Tags: apple, design, sustainability

The greater Pittsburgh region has serious mass transit problems and there’s a lot of people talking about ways to fix it, and not all of them are terribly well-informed or expressing useful opinions.

I’m not sure if I agree with ACCD’s Ken Zapinski opinions, but I really like his visualization of transporting people by bus vs. automobile.

Technorati Tags: mass transit, Pittsburgh, visualization

Yesterday I threw away three ballpoint pens in a row. Normally I write with a fountain pen, but my workshop is grimy thanks to all the machine tools and no place for a schmancy fountain pen. I finally found a pen that worked, drew what I needed to draw and made some notes then went back into the house to throw away the empty pens.

I didn’t actually “throw away” three pens as much as “dispose” of them or, in essence, “destroy” them. They’re not recyclable that I’m aware of and not refillable, either. So there’s 1.5 oz (yes, I weighed them) of plastic and a tiny bit of metal that I destroyed by sending to a landfill.

How much oil did I just destroy? Probably not that much. But those pens came in boxes, factories needed to make the ink used to color the plastic, all of that had to be delivered somewhere. Still, probably not that much oil for three pens.

On the other hand, how many pens have I destroyed in my life? I remember buying disposable ballpoints by the box in college, so I’m guessing a lot of pens, so maybe, what, a gallon of oil? A barrel of oil? I’m not going to go all Jamais Cascio and calculate the amount of oil I’ve destroyed in the form of ballpoint pens, but I’m going to hazard a guess it’s a non-trivial amount, especially if you include the fully-loaded cost of the designing, making, and distributing of the pens.

Side note: Years ago I switched to mechanical pencils just because I like the feel more. I still have some of the same mechanical pencils I bought seven or eight years ago — including my favorite, Ohto Pro-Mecha architecture pencils. I have worn out four of the Ohotos (all .3, I guess I have a heavy hand?) and need to fix/replace/recycle them. Of note, they’re made almost entirely of aluminum with only a small amount of plastic. If I can’t fix them, I can always toss the metal bit in the recycling bin with all the other metal scrap that I take to the dealer once or twice a year.

So, I threw away — destroyed — three pens yesterday. How many have I destroyed in my life? How many have you destroyed? How many have we collectively destroyed? How much oil have we collectively destroyed in the form of disposable pens?

BIC says they sell “24 million BIC(tm) stationery products every day” (emph. mine). They also say, “BIC(tm) products are the choice for any consumer who wants to protect the environment.”

Say what? If I want to protect the environment, why would I buy disposable pens and disposable lighters and disposable razors, all made using oil and intended to be destroyed instead of recycled or reused? I’m going to go out on a limb here and suggest that maybe it’s actually bad for the environment (and a waste of money) to buy things knowing you’re just going to destroy them.

Ok, so how do I go about not destroying any more oil in the form of disposable pens? Let’s try the “reduce, re-use, recycle” solution.

Reduce: It’s difficult to reduce the amount of drawing and writing I need to do, but can I reduce the amount of pens I use? Is there an alternative to disposable pens? I like Prismacolor pencils, and they’re good for some of my drawing, and when I toss the shavings and the stub into the trash they’ll go to a landfill where maybe they’ll decompose. They are a bit of a pain to use on a plane or in a car as they have to be sharpened often and they’re also fragile — dropping them will break the core and make them useless. They also don’t work well with some paper and they aren’t as permanent as ink. Face it, I’m still going to need to use ink pens of some sort.

Reuse: Another option is to stop throwing away — destroying — the entire pen. Copic makes a number of pens that use refillable inserts and replaceable nibs. True, those go in the landfill once they’re empty/worn, but the body of the pen is metal and will last quite some time before getting tossed into the recycling bin. I’m still using one I bought several years ago, and I’ve replaced the ink and nib a few times now. (Copic also makes a wide variety of refillable/repairable markers along with disposable pens and markers.) When I was a kid, replacing the insert was pretty standard and I still have a couple of U.S.Gov. black ball-point pens that would work fine today had I a refill handy.

For note-taking in class and general writing, I’ve switched over completely to fountain pens that can be refilled from a bottle of ink. Yes, they can be a bit messy some times, but I’ve bought a few 3oz jars of Noodler’s water-resistant ink, enough to last me a kerjillion years. I suspect the nib on my pen will also last me most of the rest of my life as long as I don’t drop it on concrete or somesuch. If I didn’t like refilling I could buy ink cartridges, but again, I’m destroying oil when the cartridges are empty.

Recycle: Not an option with any of the disposable pens I’ve seen. If someone is making pens that I can put in with the #1 and #2 plastic (all my city takes), please let me know. I’m pretty certain none of the pens I destroyed yesterday were made of HDPE.

So, there’s my solution: fountain pens for most of my writing, Copic markers and Prismas for drawing. I suspect I can go the rest of my life without destroying nearly as much oil as I used to in the form of disposable pens.

Am I saying that people who use disposable pens are evil? No, and I’ll continue to use Sharpie Industrial disposable markers when I need to make semi-permanent marks in the shop. (However, I should buy them in bulk instead of in the three pack that uses paper and plastic packaging.)

What I am saying is that we destroy a lot of oil in the form of disposable pens, and that there are steps we can take to reduce the amount we’re destroying. Each of our solutions will be different, but collectively we can prevent a lot of oil from being destroyed.

Technorati Tags: oil, pens, recycling, sustainability