It does, you know. You just have to get it hot enough.

Wednesday, October 5, 2016

Seriously, Dreamhost, What the Fuck?

[update: response from dreamhost CS attached to the end of this post.]

“This is our new mail interface! We love it, you will too! ”

No, I fucking DO NOT love it.   But you didn’t ask my opinion as a customer, you told me how you expect me to feel.

I’ve been a happy Dreamhost customer for almost fifteen years.  They host many of my domains and many domains that belong to my clients.

Happy until this week, that is.  Some clueless fuckwit(s) at Dreamhost had a brilliant idea — let’s pre-filter people’s incoming email in to new IMAP folders WITHOUT ASKING THEIR PERMISSION or even WARNING THEM that this is going to happen.    Oh, and if they don’t like it?  DON’T GIVE THEM A WAY TO TURN IT OFF.

Yesterday I discovered new IMAP folders on my work account ( client), “Social” and “Promotion”, and dreamhost is filtering my incoming email into these AND I CANNOT TURN THE FILTERING OFF.  Turned on with out my permission and I can’t turn it off.  Seriously.  So after filing a customer-support ticket they apologize and say they’ll turn it off and that due to customer feedback they’ve turned it off everywhere.   If it’s turned off everywhere why did it just get turned on for this account yesterday?

I was wondering why I never noticed this on my personal account (Thunderbird client) and checked my settings.  Oh, I’m only showing IMAP folders I’m subscribed to, let me turn that off.

And there they are, as I never subscribed to the Social and Promotion folders.  They  were added two months ago with mail going in to those folders instead of my inbox.   I sorted all that misfiled mail in to folders yesterday and today find even new mail going in to those folders which means they haven’t turned it off and there’s still no way for me to disable it.  I’ve deleted the folders after emptying them, maybe that will be similar to turning them off.  Assuming they don’t just delete the mail if they can’t find the folder…

Then the unrequested changes to how spam is filtered, making it more difficult for me to manage spam.

It looks like only dreamhost owners can have whitelists/blacklists for spam.  “You cannot access this page if you are NOT the DreamHost account owner. If that is the case, please contact the owner or administrator of your DreamHost account and they can modify these settings for you.”  Which means I (as the account owner) have to personally update the whitelist for each email account in each domain.

Spam is no longer sortable by its potential spam score.  Think about it for two seconds: now to deal with spam I have to go through my entire spam folder and un-spam legit email.  Today that’s 1108 messages in one account, and I can’t even list them all on a single page.  Instead I get to skim through 50 messages per screen, select-all, then delete.  “Select-all, delete” takes a minute and a half (I timed it with a stopwatch).  So it will take me half an hour to delete 1108 spam messages.

Can I bill that time to a C-level at dreamhost as I’m not billing it to a customer?

This is the first time I’ve thought about changing hosting/email vendors in a decade.  Dreamhost costs more but the service, until now at least, was excellent.

Losing my email with clients and vendors by whimsically filing it for me IS NOT providing a valuable service.  If you think it is, let me filter the email of dreamhost C-level execs without their knowledge or permission then make it damned difficult for them to change anything.

Edit 12 Oct, 2016

I filed a ticket about this on 5 Oct.  Today, seven days later, someone at dreamhost CS got around to answering the ticket.  I’m wondering if the CEO change also involved changes in senior operational staff.


Re: How do I turn off IMAP filtering on the dreamhost side?

Message #: 125684297
Time: 1476278807


I apologize for the delay responding to your support ticket. A
configuration ran on a few of our incoming machines that caused the
setting to temporarily revert. We fixed it soon after reports started
coming in.

We’re using a new spam filtering system that no longer works with the
junkmail quarantine through mailboxes.[domain].tld. You still have
access to any messages that were filtered there before. Otherwise, all
new spam will be filtered to the spam folder. Also note any
white/blacklist settings need to be managed through the Mail -> Anti-spam

Please let us know if you have any additional questions or need anything

posted by jet at 13:55  

Wednesday, May 11, 2016

Another new product: music clip / page holder

Another new thing, a music clip for holding your book open.

posted by jet at 23:27  

Tuesday, April 19, 2016

Fun With Stencil Fonts and a Lasersaur

More designing things as a favor or for fun then putting them on the Etsy store. These are stencils for beehives, a handy tool if you are in a community apiary or spread your hives across other people’s properties.

posted by jet at 16:26  

Sunday, March 6, 2016

A little design and fab for the portfolio

I’m focused on contracting right now (and lining up work for March and April if you have anything) and considering a couple of f/t jobs that might open up this Summer.

I’m also doing some design work for my portfolio.   One is a software project for a x-y table interface to help people who need to crank out work and optimize time.  It’s almost feature complete for testing on the Lasersaur project, but I’ll probably redesign/recode every screen at least once before it hits Alpha.  That’s just how new software projects work, write what you think you should write, evaluate, then plan on writing most of it again now that you know what you want.

The other thing I’m doing is furniture and fixtures.   For decades I’ve used toolboxes for storage and it’s not so bad in the shop where I can hang walls of pegboard then store rarely used tools in a toolbox.  But in my studio where there is no room on the walls?  I’ve had a toolbox on my studio bench for 10 years and am constantly trying to find the right wrench or widget.  I made a rotating tool stand on a whim and it’s so damn useful I put it for sale on Etsy and made a demo video:


posted by jet at 11:53  

Thursday, February 25, 2016

Toys and Their Context in Society

now there’s a book I want to write in my copious spare time…

I’m doing that adult-thing where I finally clean out my closet from grade school, but unlike previous generations, I can just sell it all on eBay and maybe make some profit on collectible toys.  I did most of the Star Wars and Micronauts toys, now I’m going thru my GI Joe stuff and while researching prices, learning about the history of what was actually going on in the world when I was 10 years old.

GI Joe was a popular action figure in the cold war era then Vietnam happened.   At home, my dad spent most of my early years in MACV, Saigon, and hanging out with the Degar (Montagnard) people.  In the rest of the world, the draft, violent protests against the war, daily TV news coverage of the war, and Hasbro is stuck trying to figure out how to keep making money on GI Joe.  Before cancelling it entirely in 76 or 77 (and not bringing it back until the early 80s) Hasbro appears to have copied Fisher Price’s “Adventure People” and launched “Adventure Team.”  Two of the eight GI Joes are black (I suspect another was supposed to be Latino) and there are pages of new catalog accessories and outfits that were very much not about being a solider.  GI Joe isn’t just a soldier, he’s off hunting big game, rescuing people, and doing all sorts of not blowing up civilians and dropping napalm on the VC.

Check this catalog from 1975.  I have many of these toys going on eBay this week but I had no idea why they existed and no connection to their pop culture context.  The website has some layout/design problems, each of those “pages” is actually a topic and a link to a section of the catalog with a number of pages for that topic.  GI Joe wasn’t just a soldier, he was a “Radiation Detector,” “Smoke Jumper,” and “Emergency Rescue”(r).  Apparently grammar was hard in the 70s.




posted by jet at 21:47  
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